Knowledge base

All you need to know about the PCT

Security

Will my data be backed up?

Yes. Every day 2 “hot storage” backups of the data are made. This happens every 12 hours. These backups are stored encrypted in Europe. In addition, an encrypted “cold storage” backup is made every day and stored within the data center in the Netherlands.

Can I back up my data myself?

Data can be exported from the tool via an Excel and/or PDF export.

Are backups checked for corruption?

Currently, backups are tested for corruption on a random (periodic) basis. A fully automated backup corruption testing process is underway.

What is the uptime of the PCT?

We strive for an uptime of 99.5% during weekdays (NL) from 09:00 to 17:00.

By whom is the PCT being developed?

The PCT is a framework that runs within the software of ISO2HANDLE. ISO2HANDLE is the developer of the software. The PCT framework was developed by Protify.

Does my environment have a firewall?

Each customer environment has its own firewall.

How is my PCT environment monitored?

All client environments and backups are monitored 24/7 by the ISO2HANDLE, the software vendor. In turn, their monitoring systems are also monitored so that any problems are immediately detected.

Of each client environment the following is monitored:
– uptime (live)
– presence of hot storage backups
– presence of cold storage back-ups

Are pen tests performed on the PCT?

ISO2HANDLE regularly performs a PEN test on the software. Of course it is also possible to perform a PEN test on your own environment.

Who has access to the PCT?

In addition to the created users, consultants may be able to log into the PCT. In the section “users” you can see which consultants these are. In addition, ISO2HANDLE has the ability to restore a backup and in this way they have access to the data in the PCT.

Who is responsible for the data in the PCT?

The client is ultimately responsible for the data placed in the PCT. The consultant is the processor of this data and ISO2HANDLE is the sub-processor. The moment a client environment is activated, a processor agreement is drawn up.

Does the PCT have its own database?

Each customer has its own customer environment with unique URL and its own database. All databases of customer environments are separated from each other and never touch.

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